Delivering Quality Service Since 2003
At JaPaul Scape, we pride ourselves on being a top-notch, full-service landscape and maintenance company that provides exceptional quality and attention to detail. Our team of experts has been serving the Tampa Bay area for over 20 years, and we've had the pleasure of working with numerous residential and commercial clients to bring their outdoor spaces to life.
Our Vision
At JaPaul Scape, we strive to be recognized as an industry leader within the landscape market, offering services that exceed our customer's expectations. We believe that innovative and creative landscape design, implementation, and on-going landscape management services are the keys to achieving this goal.
Our Mission
Our mission is to educate our customers to recognize and understand quality, value, and commitment to excellence. We aim to provide a professional experience with each step of the way, from initial consultation to project completion. We believe that our customers come first, and we are committed to exceeding their expectations within the scope of work and on all levels.
Our Company Values
We hold the following values dear:
- Our clients come first, and we must exceed their expectations within the scope of work and on all levels.
- We are committed to educating our clients, partners, and vendors that we are a company that acts honestly, fairly, and with the highest level of integrity and professionalism.
- We prioritize maintaining open lines of communication with our clients, partners, and vendors to foster a better work relationship.
- We are committed to educating our employees to provide better service to our customers.
Company Profile
JaPaul Scape has been a trusted provider of landscape and maintenance services in the Tampa Bay area for over 20 years. Our landscape crew installs hundreds of projects per year, and many of our customers are repeat customers or referrals. Our maintenance crew currently maintains 35 commercial and 250 residential accounts. We employ 20 full-time employees, who undergo yearly training with Best Management Practices to ensure better service to our customers. Our equipment is top-rated, well-maintained, and under 5 years old.
Meet Our Founder
James Paul Payne, also known as "JaPaul, " is a landscape designer and artist with over 30 years of experience in the industry. With a degree in design and a green thumb, JaPaul has become a true artist in the landscaping field. He believes that a healthy landscape promotes a healthy lifestyle and is passionate about helping his clients achieve their outdoor space goals.
Overview
JaPaul Scape's customers share their mixed experiences with the company. While some had excellent interactions, others faced issues with communication, quality of work, and unresolved problems.
Quality of Work
Several customers praised JaPaul Scape for their excellent work, citing attention to detail, professionalism, and exceptional results. Some mentioned specific projects, such as hardscaping, fencing, and sod installation. However, one customer had issues with the quality of the sod, which began to brown and die within weeks of installation.
Communication and Follow-up
JaPaul Scape's communication was a mixed bag. Some customers appreciated being kept updated on project timelines and were pleased with the owner's availability for questions and concerns. However, one customer had difficulty getting responses from the company, experiencing long delays between calls and promises of follow-up visits.
Value for Money
While some customers felt that JaPaul Scape offered good value for the money, others were unhappy with the cost of their services. One customer mentioned feeling that the service and sod they received were "costly."
Recommendations
Despite some issues, several customers highly recommended JaPaul Scape, citing their excellent work, professionalism, and attention to detail. However, one customer mentioned that there was no one to contact after regular office hours, which was a concern.
