A Legacy of Quality and Customer Service
NaturEscape Inc. takes immense pride in exceeding customer expectations and building lasting relationships through exceptional performance. Founded in 1987, we have had the privilege of transforming outdoor spaces and landscapes, enhancing the lives of our clients across Murfreesboro and beyond. With over 30 years of experience, we are the leading landscaping specialist in the area.
What Makes Us Different?
Our team of experts is driven by a passion for design, a deep understanding of local landscapes, and an unwavering commitment to customer satisfaction. We offer:
- Comprehensive Services: From landscape design and construction to lawn care, hardscaping, and irrigation solutions, we provide a full range of services to fulfill your every outdoor needs.
- Unmatched Expertise: Our talented designers and landscape professionals will work with you to understand your vision and create a tailored plan that exceeds expectations.
- Accessible & Affordable: We believe quality landscaping shouldn't be exclusive. We offer competitive rates and transparent communication throughout the process.
- A Focus on Sustainability: We prioritize environmentally conscious practices in all our projects, ensuring a healthy future for our community and beyond.
Our Commitment
Our dedication to excellence is reflected in our:
- A+ Rating with the Better Business Bureau: We have maintained this stellar rating for over 30 years, a testament to our ethical business practices and unwavering customer care.
- Award-Winning Status: We have been recognized with prestigious awards, including the Ruthies People's Choice Award and Urban Forestry Awards.
- Family-Owned & Operated: We take pride in our family-friendly approach and personalized attention to each client.
Overall Experience
The majority of customers have had a highly positive experience with NaturEscape, praising their landscaping services, professionalism, and attention to detail.
Landscaping Services
Many customers have praised NaturEscape's landscaping services, highlighting their efficient routines, great service, and top-notch quality of work. They have been commended for their lawn care, shrub trimming, and mulching services, with customers noting that their properties look great after the work is done.
Professionalism and Customer Service
Most customers have had a great experience with NaturEscape's staff, describing them as accommodating, pleasant, and affable. The owner, Terry, has been specifically mentioned as being professional, friendly, and easy to work with.
Minor Issues
A few customers have reported minor issues, such as a minor problem with the installation, but these were quickly resolved. Some customers have also mentioned some issues with customer service, specifically with the office staff, citing poor communication and lack of responsiveness.
Negative Experiences
A few customers have had negative experiences with NaturEscape, including one customer who described the company as "lousy, unethical, unprofessional, and rude" due to a issue with a lie that cost them money. Another customer was disappointed with the behavior of a lady in management, who was overheard arguing and degrading the crew.
