Who We Are
FineLines Design Studio is a nationally recognized and award-winning landscape design studio based in Dallas, Texas. With over twenty years of experience, we have established a reputation for delivering high-quality design/build services and exceptional client satisfaction. Our team of dedicated professionals is committed to providing innovative and sustainable solutions for residential and commercial outdoor environments.
Our Services
At FineLines Design Studio, we offer a range of services designed to meet the unique needs of our clients. Our services include design only and design/build solutions for homeowners and businesses. We take a holistic approach to landscape design, considering the overall aesthetic, functionality, and sustainability of each project. Our team is comprised of experienced landscape architects, horticulturists, and construction specialists who work closely with clients to bring their vision to life.
Our Process
We believe that effective communication is the key to a successful project. Our team follows a structured process to ensure that every client receives the highest level of service. Our process includes:
Consult
The consultation stage is where we begin to understand our client's needs, design preferences, and lifestyle. We utilize our expertise and experience to guide our clients through the design process, exploring new ideas and brainstorming design solutions on site.
Envision
Once we have received the necessary information and documents, we begin the preliminary design process. We present multiple design concepts for our clients to choose from, exploring materials and generating preliminary budgets.
Fine Tune
After receiving feedback on the preliminary design concepts, we refine the design, presenting a final concept design for client approval. We then fine-tune the details, ensuring that every aspect of the design meets our clients' expectations.
Propose
Upon completion of the design, we work with our construction managers to estimate the project, providing realistic cost calculations and optional material selections. We help our clients find the right solutions within their budget, ensuring that their vision is maintained.
Construct
The final stage of our process involves the creation of official working documents, design details, and construction details necessary for permitting and HOA approval. Upon approval, we begin construction, providing our clients with regular updates and progress reports throughout the process.
Why Choose Us
At FineLines Design Studio, we pride ourselves on our exceptional project management skills, open communication, and commitment to delivering high-quality, sustainable designs. Our team is dedicated to exceeding client expectations, and we are dedicated to helping our clients bring their outdoor spaces to life.
Overview of FineLines Design Reviews
Disappointing Experiences
- Customers have reported difficult and frustrating experiences with the company, citing issues with post-installation problems, blame-shifting, and a lack of accountability.
- Specific issues mentioned include leaking water features, disintegrating coatings, dead plants, and unevenly installed grass.
- Some customers felt that the company was more interested in making money than in resolving problems or providing quality services.
Positive Experiences
- On the other hand, some customers have reported very positive experiences with FineLines Design, praising the company's professionalism, attention to detail, and commitment to customer satisfaction.
- These customers have reported being happy with the final results of their landscaping projects, and have praised the company's willingness to work with them to ensure their satisfaction.
Common Themes
- Communication seems to be a key issue, with some customers reporting difficulty in getting the company to acknowledge and address problems.
- The company's response to customer concerns and complaints appears to be inconsistent, with some customers receiving good service and others feeling frustrated and ignored.
