Transforming Outdoor Spaces, One Landscape at a Time.
At Cascade Landscape Management, Inc., we're proud to have been rooted in your community for over 35 years, serving Salem, Portland, Silverton, Stayton, Albany, and the surrounding areas. We're a licensed landscape contractor that's bonded and insured, and we take pride in our commitment to providing exceptional services that exceed our customers' expectations. Our customers' satisfaction is our top priority, and we strive to build long-lasting relationships with each and every one of them.
Our Story
Our journey began over 35 years ago, and since then, we've been dedicated to providing top-notch landscape care, installation, and design services to residential and commercial properties. Our team of experts has over 100 years of combined design experience, ensuring that our customers receive the best possible solutions tailored to their specific needs. We're proud to be a RainBird Select Contractor, meeting the highest manufacturers' standards in irrigation, installation, and servicing.
Our Services
At Cascade Landscape Management, Inc., we offer a comprehensive range of services designed to meet the unique needs of our customers. Our landscape care programs are tailored to provide personalized solutions for lawn care, landscape maintenance, and seasonal clean-up. We also provide installation services for sprinkler systems, fountains, waterfalls, ponds, lawns, gardens, sprinklers, lighting, plant beds, paver patios, and retaining walls.
Our design team is comprised of talented professionals who will work closely with you to create a customized landscape design that reflects your personal style and meets your budget. Our approach is centered around building strong relationships with our customers, ensuring that we understand their needs and preferences to deliver exceptional results.
Our Mission
Our mission is to provide exceptional landscape care, installation, and design services that exceed our customers' expectations. We strive to build long-lasting relationships with our customers, and we're committed to delivering personalized solutions that meet their unique needs and preferences. We believe that a beautifully landscaped property is not only a reflection of our customers' personal style but also a source of pride and joy.
Poor Customer Service Experience
The reviewer, Angela Jones, had a disappointing experience with Cascade's customer service. Despite finding receipts and installation paperwork from the company at her newly purchased house, the company claimed that the property had not had their service for over 4 years.
Discrepancies in Service History
However, Angela found that the sprinkler system was installed on July 6th, 2015, and the property had been a customer of Cascade for several years prior to her moving in. This inconsistency raised concerns about the company's record-keeping and customer service.
Difficulty Scheduling an Appointment
When Angela tried to schedule an appointment with Cascade in March 2021, she was told that she would have to wait until late May or June due to not being a current customer. When she called again later, she was flatly refused an appointment altogether.
