At Superior Landscapes, we take pride in being a premier landscaper located in Berea, OH, serving a wide range of areas including Bay Village, Brookpark, Brecksville, Broadview Heights, Brunswick, Cleveland, Columbia Station, Hinckley, Lakewood, Medina, Middleburg Heights, North Olmsted, North Ridgeville, North Royalton, Olmsted Falls, Parma, Richfield, Rocky River, Strongsville, Seven Hills, Valley City, Westlake, and surrounding areas. Our company was founded on the principles of hard work, dedication, and a passion for delivering exceptional landscaping services to our clients.
Our story began in 2001, when our owner, Pete Horatschki, started plowing driveways and cutting grass on the weekends to make extra cash. With a previous background in landscaping and excavation, things quickly picked up, and he found himself needing help to get the work done. After purchasing his first machine, a rusty broken-down bobcat, Pete put in the time and effort to restore it, and began doing small landscape installations. This led to the growth of our company, which now boasts a fleet of equipment working in multiple developments for homeowners and builders alike.
Our Services
At Superior Landscapes, we offer a wide range of services to cater to the diverse needs of our clients. Our landscape installation services are designed to provide a complete package for new homeowners, as well as significant landscaping for existing homes or businesses. Our team of experts will work with you to create a customized landscape design that meets your unique needs and preferences.
In addition to landscape installation, we also provide grading and excavation services for local home builders. Our team has the expertise and equipment to handle all aspects of grading and excavation, ensuring that your project is completed efficiently and effectively.
We also offer retaining wall construction, patio and deck building, irrigation system installation, and snow removal services. Our snow/ice management services ensure that your property is safe and accessible during the harsh winter months.
What Sets Us Apart
At Superior Landscapes, we take pride in our commitment to excellence and our passion for delivering exceptional service to our clients. We believe that success is based on ambition, good employees, the ability to adapt, and word of mouth. We strive to build long-term relationships with our clients, and our goal is to exceed their expectations with every project we undertake.
Installation Issues and Mistakes
The major concern among customers is the company's tendency to make mistakes during the installation process. In two separate instances, the company started working on the wrong lawn, removing grass and causing damage to the property. The company failed to verify the address before starting work, leading to confusion and frustration among customers.
Poor Customer Service
Some customers were unhappy with the company's response to their issues. One customer reported that the owner was unapologetic and dismissive when confronted about the mistake, while another customer felt that the office manager was unsure of how to proceed with fixing the issue.
Positive Experiences with Office Team and Installers
On the other hand, many customers had positive experiences with the office team, citing prompt responses and great design ideas. The installers were also praised for their politeness, efficiency, and cleanliness.
Landscaping Quality and Creativity
Customers who had positive experiences with the company were impressed with the quality of the landscaping work, including the design and installation of lawns, plants, trees, and other features. The company's attention to detail and creativity were also highlighted as strengths.
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